Question: Is it possible to use Neo Security Flash if an antivirus is installed in the host computer?
Yes, it is possible. Computers with an antivirus previously installed can be scanned and be disinfected with the Neo Security Flash.

Question: Why do I need the license key file? Will Neo Security Flash work without it?
Neo Security Flash will run without a license key, although you will not be able to access the complete features.
If you still have not decided whether to purchase Neo Security Flash, we can provide you with a trial license that will work for one month. Once that time has elapsed, the key will expire.

Question. What are the protection components of Neo Security Flash?
The following protection components provide defense for your computer in real time:

• File Anti-Virus
• Anti-Spyware
• It also provides you with the ENCRYPTION of files for a safely storage of your information.

Question. How do I install the Neo Security Flash in my flash memory card?

1. Download NeoFlash_Setup from WEBSITE.
2. Double click the downloaded file. Files will be decompressed.
3. Select the language of your preference and click on the Continue botton.
4. Plugin the flash memory device in the USB port of the computer.
5. Select the unit of your flash memory device and click on the Start botton.
6. Follow instructions in your screen. You will be asked to enter your name, mail and password.
7. Update signatures of the antivirus. (Internet needed).
8. Enter activation code.

Question. How do I scan my computer for viruses?

1. With the flash memory device plugged into your computer, open the control panel of Neo security Flash.
2. Click on Analyze Host.
3. Select the Units to be scanned and press the START botton.

Question. How do I scan my flash memory device for viruses?

1. With the flash memory device plugged into your computer, open the control panel of Neo security Flash.
2. Click on Analyze Device.
3. Select the files to be scanned and press the START botton.

Question. How do I encrypt information?

1. With the flash memory device plugged into your computer, open the control panel of Neo security Flash.
2. Click on File Manager. In the left side of the screen, the content of your flash memory device will be shown and in the right side of the screen the content of the host computer will be shown.
3. Select the file that your want to encrypt from the right side of your screen and drag it to the left side of your screen. Drop it in the Encrypted Documents Folder.
4. A window will open, select if you want to Move Encrypted of Copy Encrypted.
5. Enter your password.

Question. How do I compress a file?

1. With the flash memory device plugged into your computer, open the control panel of Neo security Flash.
2. Click on File Manager. In the left side of the screen, the content of your flash memory device will be shown and in the right side of the screen the content of the host computer will be shown.
3. Select the file that your want to compress from the right side of your screen and drag it in the left side of your screen. Drop it in the Compressed Documents Folder.
4. A window will open, select if you want to Move Compressed of Copy Compressed.

Question. How do I manage files with Neo Security Flash?

1. With the flash memory device plugged into your computer, open the control panel of Neo security Flash.
2. Click on File Manager.
3. In the left side of the screen, the content of your flash memory device will be shown and in the right side of the screen the content of the host computer will be shown. Select the file that you want to move or copy from the corresponding side of your screen.
4. Drag it to the opposite side of the screen and drop it in the desired folder.
5. A window will open, select whether you want to Move or Copy the dragged file.

Question. How frequently do I have to update my Neo Security?
Keeping protection updated is a prerequisite of reliable protection of your flash memory device. Because new viruses, Trojans, and malicious software emerge daily, it is important to update regularly the application to keep your information constantly protected.
Updating of the application implies that the following components will be downloaded and installed on your computer:

• Threat Signatures and network drivers
• Application Modules

To update your device, please do the following
1. With the flash memory device plugged into a host computer with Internet, open the control panel of Neo security Flash.
2. Click on Update.

Question. Where do I find general information about the program?
You can view general information on the program in the left side of the main window.

All the information is devided in two sections:

• Basic information about the license you purchased for Neo Security Flash is contained in the License info section. Clicking in Licence will provide you of more information about you licence.
• Space in hard disk is also available.
  You can also download the tutorials from our Website.
  

Question. How do I renovate my license?
Neo Security Flash needs a license key to operate. You are provided with a key when you buy the program. It gives you the right to use the program from the day you purchase it and install the key.
Without a license key, unless a trial version of the application has been activated, Neo Security Flash will run in one update mode. The program is limited.

If a trial version of the program has been activated, after the trial period expires, Neo Security Flash will not run.
To avoid infecting your computer with new viruses, we recommend extending your Neo Security Suite license. The program will notify you two weeks prior to the expiration of your license. For two weeks the program will display this message every time you open it.

To extend your license, you must obtain a new activation code.

To do so:
Contact the location where you purchased the product and purchase a program license key or activation code.

Or:
Purchase a license key or activation code directly from Neo Technology by clicking the News link in the main window of the program. Enter the Products section on our website. After payment is made, we will send a link to the e-mail address you enter in the order form. With this link, you can download a license key or receive a program activation code.
Neo Technology regularly has special pricing offers on license extensions for our products.

Check for specials on the Neo Technology website in the Products → Sales and special offers...

After you get the activation code, please do the following:

1. With the flash memory device plugged into a host computer, open the control panel of Neo Security Flash.
2. On the left side of the main window, click on License.
3. Enter activation code and click OK.

Question. How do I get technical support?
Neo Security Suite provides you without a wide ranger of abilities in answering questions and problems related to program operation. They are all located in News in the main window of the program.

Depending on the problem that you need to solve, we suggest that you take advantage of the following technical support services:

Email. soporte@neotechnology.com.mx. You can send a comment on the application, or make a specific question.

Tutorials. This resource is also a separate section of the Neo Technology website and contains the recommendations of Technical Support for using Neo Technology software and answers to frequently asked questions. Try to find an answer to your question or a solution to your problem with this resource.

Help us make this product better. This service is designed for posting comments on program operation or describing a problem that surfaced in program operation. You must fill out a special form on the company's website that describes the situation in detail. In order to best deal with the problem, the Neo Technology specialist will need some information about your computer. You can describe the system on your own or using the automatic collection of information on your computer.

To go to the comment form, use the Technical Support link in our website.